14th February | 15:30-17:00 Hrs | EEE Audi
Manish Tripathi is the Director, Information Technology and an honorary director of Mumbai's dabbawalas, a 125-year-old organization in Mumbai, delivering food to the office workers in the city. These workers who charge an extremely small nominal fee deliver with utmost punctuality. Surveys suggest that there is only one mistake in every 6,000,000 deliveries, statistically equivalent to a Six Sigma (99.9999) rating. Even BBC featured a documentry on this industry which continues to grow at a rate of 5–10% per year.
The industry has now even embraced the IT world, running a website mydabbawala.com and thus enabling booking for delivery even through SMS. The dedication and commitment of the barely literate and barefoot delivery men is such that there is no system of documentation at all, a simple colour coding system doubles as an ID system for the destination and recipient. The success of the system relies on teamwork and time management, the envy of any modern manager. Many of these dabbawallas have given guestlectures at IIMs, Harvard Business School, IITs, etc.
